Returns and right of withdrawal
We select rugged, durable products and believe you will be happy with them. If not, here is how returns work.
14-day right of withdrawal
If you are a consumer, you may withdraw from your purchase within 14 days of the day you (or a person you name) receive the goods, without giving a reason. To do so, send a clear statement to order@atvbox.store with your order reference, for example: “I hereby withdraw from my contract for the following goods: … ordered on … / received on …, name, address.”
Return the goods without undue delay and no later than 14 days after telling us. We will send you the return address. You pay the direct cost of returning the goods.
Refunds
We refund all payments received from you, including the original standard delivery charge, within 14 days of receiving your withdrawal, using the same payment method. We may withhold the refund until we have received the goods back or you have shown proof of sending them, whichever is earlier.
Goods should be returned new and unused, without cosmetic damage. You are liable for any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Wrong or damaged items
If you receive an incorrect or damaged item, please contact us within 7 days of delivery with photos, so we can claim with the carrier. Defective items or items sent by mistake are exchanged or refunded in full, including shipping. This request does not shorten your statutory rights.